Brock my suppot portal account

[Don_S]

I updated my phone number in the Support Portal Account information. I clicked the Submit button and got a message “An error was encountered loading the page.”. “An error was encountered displaying the most recent activities.”. I tried a refresh, deleting all the cookies, and tried to view my account by logging in through different PC OS and Browser… still same error message when I click on My “Account Information”
this link:
https://westerndigital.secure.force.com/ind/ID_UserProfile

any help to undo this or fix ?

thanks
D

[Hamlet]

Hello,

Have you tried emailing support about this?

https://support.wdc.com/support/case.aspx?lang=en

[Don_S]

I tried. however it wants me to select a product from the list