Brand new My Passport has power but is not accessible!

WD External Drives WD Portable Drives
1

Help!  My brand new My Passport detected as good by disk management, LED is on, but is not accessible in My Computer or via any software.

* LED is on

* HDD is receiving power

* Shows up as “Healthy” in Disk Management

* Device Properties shows it as good

I tried a different computer and get the same problem

I tried my other WD external hard drives with the same cable & computer and they work fine.

What could the issue be?

2

Change the drive letter or reformat