Both Disks show Solid Red Light, whirring sound, no access to dashboard


#1

Hi,

My NAS unit whirrs and shows two solid red lights on HDD1 and HDD2. Tried 4s and 40s reset. No change, Also cannot access the dashboard. used http://wdmycloud or http://mycloudex2ultra/.

The unit is only a few weeks old and has been working well until now.

Does anyone know how I can correct this?