My computer reads the WD My Book external hard drive (EHD) with the virtual partition (i.e. WD unlocker) as E: and the main partition as G: drive. Testing the recovery software with Windows 10 running normally, everything is fine. However, during recovery using the recovery boot disk and UEFI interface, the EHD is not visible if it’s password protected. The software does not ask for a password and just simply does not recognize it. If I remove the password with WD Security, then the E: drive is visible and not the G: drive. As the backup information is on the G: drive, I can’t access the files using the boot disk.
So how do I get the recovery software, while using he boot up disk recovery, to see the G: drive? I’m assuming the virtual partition with WD Unlocker is somehow preventing the boot up software to see the G: drive. Can the partition be deleted? What else can I try?
I don’t mind erasing all the data on the EHD so I can start from new. It’s just useless right now if I can’t count on being able to see the drive with a recovery disk.
My computer is a Dell desktop, NFTS, basic, GPT, UEFI.
My Book is NFTS, basic, MBR, 4 TB