Blurry photos on My Cloud App (OS5)

My Cloud OS 5 Personal & Network Attached Storage My Cloud
1

I am getting blurry photos on my iphone app for WD My Cloud (OS5). When i view the photos on Desktop or the mycloud.com portal, images look good. However on the app it shows up quite blurry. Any way to fix this?

2

If it’s the image thumbnail that’s blurry then the following WD Knowledgebase Article may be relevant.

My Cloud OS 5: Blurry and Low Resolution Thumbnails
https://support-en.wd.com/app/answers/detail/a_id/30016

Also the following WD Knowledgebase Article may be relevant.

My Cloud Mobile App Image Resolutions
https://support-en.wd.com/app/answers/detail/a_id/27419

3

Thanks @Bennor . However the issue is not the thumbnail. It is the actual image when opened. Also the second article talks about the HD button but i do not see that in my iphone App. I am using the latest My Cloud App for OS5.

Any feedback will be appreciated.