Bluescreen,wdfsconnect2017.sys

My Cloud Home - Personal Cloud Storage My Cloud Home
1

i am using WIN10 professional and WD MY CLOUD HOME.

If using WD Discovery for file sync, after a while, the OS was shown BLUESCREEN, the stop code is IRQL NOT LESS OR EQUAL in most of the time, once was THREAD STUCK IN DEVICE DRIVER.

Checking the dump file, except ATI graphics card driver, the other two is wdfsconnect2017.sys（Western Digital VFS Driver).

I wanna to know how to fix the BLUESCREEN. Thanks.

2

@Kit
Please contact WD Support and provide all the relevant dump files along with the My Cloud Home and the WD Discovery Desktop App Logs

https://support.wdc.com/knowledgebase/answer.aspx?ID=20306&lang=en

https://support.wdc.com/support/case.aspx?lang=en