Yes, I too have suffered the blinking light of death with the unit turning off every 6-10 minutes. Looks like I am not alone. I have the 24TB NAS DL4100 (running the raid where it is a mirrored drive, so 2x12TB set up). I have read many of the other reviews and know the data seems to be retrievable. I’m hoping so.
I called customer service and he told me the answer was to buy the EX4100 and to swap out the bays exactly as they are in the DL4100. If not, he said, you will erase the drives and lose everything. Gulp. That’s not an option.
I have 80,000 pictures/videos on this unit, I can’t afford to lose the history of my family/kids.
I spoke to Drive Savers and they are $3.2K to $8K for 24TB raid NAS recovery. Secure data was $1K to $2K PER Bay. Buying this EX4100 would obviously be a lot cheaper, but I am not an overtly technical person, have no idea what an ubunto box is or how Linux works. I use MACs, and would be willing to try something that is more challenging if I had some directions as long as I knew I wasn’t going to erase the data if I screwed up.
Would love to hear from people who have done this or have the knowledge on whether or not it is really this simple. Thanks everyone.