Black 6TB failing?

I bought this 6tb hdd maybe 6 months ago or so. I noticed the disk was not showing up in my computer, so I checked disk management, where I noticed there was a roughly 3tb partition marked at GPT RESERVED and a roughly 2.5tb unallocated portion. The disk was marked as read only.

I then ran diskpart to remove the readonly attribute and then cleaned the disk, converted to gpt. Now the disk will not even show up in disk management.

Upon checking the event viewer, I found binary error codes of 04 and 88, which are FORMAT and READ(16) for SCSI. However, I cannot find any information as to what these mean exactly.

Currently, my event viewer is full of warnings occuring every 4 or 5 seconds showing the following in the general tab:

> Event 153, disk

> The IO operation at logical block address 0x0 for Disk 5 (PDO name: \Device\00000037) was retried.

And under the details tab:

_> - System _

_> - Provider _

_> [ Name] disk _
_> _
_> - EventID 153 _

_> [ Qualifiers] 32772 _
_> _
_> Level 3 _
_> _
_> Task 0 _
_> _
_> Keywords 0x80000000000000 _
_> _
_> - TimeCreated _

_> [ SystemTime] 2016-02-28T06:58:19.814853100Z _
_> _
_> EventRecordID 8798 _
_> _
_> Channel System _
_> _
_> Computer DESKTOP-5BAHRJV _
_> _
_> Security _
_> _

_> - EventData _

_> \Device\Harddisk5\DR5 _
_> 0x0 _
_> 5 _
_> \Device\00000037 _
_> 0F01040004002C00000000009900048000000000000000000000000000000000000000000000000000000488 _

> --------------------------------------------------------------------------------

> Binary data:

> In Words

_> 0000: 0004010F 002C0004 00000000 80040099 _
_> 0010: 00000000 00000000 00000000 00000000 _
_> 0020: 00000000 00000000 88040000 _

> In Bytes

> 0000: 0F 01 04 00 04 00 2C 00 …,.
> 0008: 00 00 00 00 99 00 04 80 …™…€
> 0010: 00 00 00 00 00 00 00 00 …
> 0018: 00 00 00 00 00 00 00 00 …
> 0020: 00 00 00 00 00 00 00 00 …
> 0028: 00 00 04 88 …ˆ

I am currently running the Western Digital Data LifeGuard Diagnostics to see what it comes up with. Any help pointing me in a good direction for further research would be greatly appreciated. This drive has all my personal data on it, tax information, side jobs, personal projects, EVERYTHING on it. (I know, I know, back up back up back up!) I was foolish thinking that it was a new drive and nothing could go wrong.

Does this indicate a failing drive? Should I RMA this bad boy? Can WD save my data, even at a cost to me, and then RMA this drive?

Thank you for your time and consideration.

Hello, WD does not provide data recovery services, however they do have some data recovery partners which you can check in the link below.

Thank you for the response!

As an update, which may help another pour soul in the future, the drive is dead, obviously.

WD support reached out to me today and ran a couple tests remotely and will be sending out a replacement drive. I have to say I’m very impressed at the proactive nature of WD’s customer service. While this incident occuring is unfortunate, I am still impressed at the way in which they have handled it as a company.

Thank you.