Bitmap images

Hi,

Is there any plans for WD to provide native support for opening bitmap images in My Cloud Home; have some old images in this format and it would be a very useful additional functionality?

Thanks

Hi garrylengthorn,

Thank you for the feedback but Bitmap (.bmp) images are already supported by My Cloud home devices. You can refer this KBA for more compatible file formats.
https://support.wdc.com/knowledgebase/answer.aspx?ID=18573&lang=en

Hi Brandon,

Is that true for the My Cloud mobile application on IOS, as the thumbnail does not display and you get unsupported file type when trying to open a .bmp image?

Thanks

Hi garrylengthorn,

Unfortunately My Cloud device doesn’t support the thumbnail preview of bitmap image files (.bmp) while supported by My Cloud Home devices. You can refer this KBA for My Cloud supported files.
https://support.wdc.com/knowledgebase/answer.aspx?ID=16399&lang=en

So back to my original question; are their any plans to support viewing .bmp files on the My Cloud IOS application?