Hello! I sure do wish I had never taken the bait. I am pro photographer and my life is on the 32TB PR4100. I upgraded and the device and it went into an indexing state. I suppose that’s to be expected. Next thing I know I have a red LED on the chassis. Then another. I logged into it and I have drives operating at 55c. I have memory pegged. I have CPU pegged. Almost two weeks later and I am still indexing. The drive is in the coolest spot in my house with an external fan blowing on it. I got the outer drive temps down to 49c. The inner drives are still over 50c. I contacted support via chat last week … a lot. The last instruction I got was run a full drive test. So my drives are indexing furiously, my CPU and memory are pegged and I am supposed to further burden the system with a drive test? Okay. I guess.
I went to Best Buy and purchased a WD 14TB EasyStore for $284.04 so I can try to salvage some of my work before the box has a total meltdown. The PR4100 (Named “HappyNAS” – I’m thinking of renaming it) does not see the drive! Fantastic. I’m screwed. I’ve upgraded to a buggy OS at WD’s repeated insistence, and now my machine is melting down and I can’t pull my photos off. WTH? I am not at all pleased. Oh, and I’m pretty sure I’ll be footing the bill for at least two new 8TB drives that have gone red.
One other awesome thing I noticed. After the upgrade I can no longer access directly via the browser UI. I used to just access via my LAN IP. Now I get rerouted to a remotewd.com URL. So not only does WD spy on my every command and likely collect metadata on me even though I opted out of all that BS, I cannot access my own NAS if Internet goes down.
NOT HAPPY, WD. Please help me fix this. Your people are nice and all by my life’s work is on the line and I’m ready to turn to social media for help. The disk test is still running three days later. I still have two red lights. I still have a fault state. I still have two drives in “BAD” status. I still have pegged memory and CPU. What I don’t have is a warm fuzzy that I am not going to lose my photos.