Basic Smartware Installation Walkthrough


#1

This is intended to assist those people who just can’t seem to get the Smartware installed and running correctly on their systems. Any other simple/basic tips are welcome, but criticism is not. This is a post intended for solutions and workarounds for those that actually want the Smartware installed and running on their system. I am not a Supertechie, and I am not providing anything special here information-wise. Just a proper step-by-step on how to install the software and start fresh if you are unable to get the Smartware running. Consider these the instructions that should have came with the beautiful pictures included with the device.

WINDOWS SETUP

Prior to any software updates or hardware install I always create a restore point of my system in a good working

state to avoid going down a path and not knowing how to get back.

  1. Uninstall any versions of Smartware from your system and reboot after disconnecting the device.

  2. Manually go to http://update.microsoft.com and double-check that you have all high-priority AND optional updates

installed; more specifically the .NET framework.

  1. First uninstall from your add/remove programs adobe flash player, and then reinstall. Check for latest versions

of adobe flash player here: http://adobe.com

  1. Reconnect the device and Update the Firmware(if applicable) and then software here:

http://www.wdc.com/wdproducts/updates/?family=wdsmartware

  1. Try running the Smartware backup.

MAC SETUP

  1. Format the disk in disk utility and use the options button and pick Apple Partition Map and uncheck the drivers for

OS9 and then reboot your system afterwards. Some MAC systems, 10.4 especially,

require a reboot after formatting and is good practice.

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3865&p_created=1258601352&p_sid=iNo96BRj&p_accessibility=0&p_redirect=&p_srch=1&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjY0LDI2NCZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9Zm9ybWF0&p_li=&p_topview=1

  1. Update the firmware;

http://www.wdc.com/wdproducts/updates/?family=wdsmartware

  1. Then run the Smartware installer from the VCD icon on the desktop.

  2. After the Smartware software is installed you may need to update to the latest version (1.1.1.4) here:

http://www.wdc.com/wdproducts/updates/?family=wdsmartware

  1. Try running the Smartware backup.

You can also try running First Aid from the disk utility and check for any fixable errors through permissions and

such along with using the bootable OS CD for extensive repairs, but that is a procedure you will have to refer to

Apple support  for with the finer details of performing these functions.

Sometimes you may find that when you are using an older OS, newer items such as hardware and more commonly software might not work in that particular system. I would still update the firmware if applicable after completely removing any versions of the Smartware application from your system. Double-check with Apple support for any new updates as you will find that most software manufacturers release new products with the latest OS versions in mind. Still, reaching out to the MAC community would be a great outlet for information and further troubleshooting.


#2

Hello. I’m not able to run Smartware. Windows close this program automaticly everytime that i try to make it run. The details of the error message is always the same:

     EventType : clr20r3     P1 : wdsmartware.exe     P2 : 1.1.1.6     P3 : 4ad642c6
    P4 : system.drawing     P5 : 2.0.0.0     P6 : 4889dec2     P7 : 7af     P8 : 6c
    P9 : system.argumentexception 

It happens just before to open the program.

My computer works with: Windows XP SP3 / .Net Framework 1.1 sp1 & 3.5 sp1

I uninstalled Adobe Flash

I tried uninstalling several programs: Alcohol 120, NeroBackItup, NVidia drivers…

Can you please help me?

I appologize for my english


#3

First double-check to make sure that the drive is available in Windows and able to be written to (Copy and paste a test file).

Update the firmware if applicable.

The only possible solution I can think of would be to uninstall all of your .NET framework completely and reinstall each version starting from 1.0, 1.1, 2.0, 3.0, and 3.5. Although doubtful, you may have a corrupted .NET installation.

http://www.microsoft.com/.net

Look for each version to download in the search bar one-by-one.

I also found this on the WD Support site (Not sure if its related to your error):

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3818&p_created=1256147107&p_sid=j5-Q8HRj&p_accessibility=0&p_redirect=&p_srch=1&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MiwyJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1ic29k&p_li=&p_topview=1

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3813&p_created=1255651370&p_sid=j5-Q8HRj&p_accessibility=0&p_redirect=&p_srch=1&p_lva=3818&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTgsMTgmcF9wcm9kcz04NSwyNzEmcF9jYXRzPTAmcF9wdj0yLjI3MSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX2ZubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWluc3RhbGw!&p_li=&p_topview=1

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3742&p_created=1254183258&p_sid=j5-Q8HRj&p_accessibility=0&p_redirect=&p_srch=1&p_lva=3818&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTgsMTgmcF9wcm9kcz04NSwyNzEmcF9jYXRzPTAmcF9wdj0yLjI3MSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX2ZubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWluc3RhbGw!&p_li=&p_topview=1

If you haven’t taken a gander there for possible solutions you ought to.

Again, I’m not a Supertechie, and maybe someone else has another workaround given your stated symptoms. I am not familiar with specific errors, having not encountered them myself.

Good luck.


#4

Thank you for your quick answer. Yes I uninstalled all of my .NET framework completely and reinstalled each version but it didn’t work.
My problem is as explained in your second link: “The application has encountered an unexpected error and is now exiting.”. But the English and Spanish are already installed in my PC, so I can not use that solution.

I also uninstalled my virus and firewall (Kaspersky 2009) but nothing.

I’ll keep on trying. Thank you again friend.


#5

WD is working on the Smartware and right now the software has lot of issue’s. What I suggest is to use the drive as the Flash Drive. Donot use the smartware software to backup, simply use the drag and drop procedure.

Follow the link below:

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1198&p_created=1080170577&p_sid=LIqfC_Rj&p_accessibility=0&p_redirect=&p_srch=1&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTYsMTYmcF9wcm9kcz0yMjgsMjYwLDIyNCZwX2NhdHM9JnBfcHY9My4yMjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jb3B5&p_li=&p_topview=1


#6

Is there suppose to be a CD that comes with this external hard drive?  I didn’t get one.


#7

The “CD” that comes with the device is located in the firmware within the interface of the enclosure/hard drive.


#8

If you’re going to truly use this device as an external storage then you need to follow the steps at this link here:

Windows Users:

http://www.wdc.com/wdproducts/updates/?family=wdsmartwareutilities

MAC Users:

http://www.wdc.com/wdproducts/updates/?family=wdsmartwareutilitiesmac

After performing the steps located at those links for your specific system, you will have defeated the entire purpose of the Smartware Backup & Security/Encryption associated with both the VCD/Firmware and the included Software.

Then you can copy and paste at will, like it were a simple USB device.

Plenty of links and information for both Windows and MAC users.

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1717&p_created=1200336000&p_sid=W73uV*Rj&p_accessibility=0&p_redirect=&p_srch=1&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9ODcsODcmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWNvcHkgYW5kIHBhc3Rl&p_li=&p_topview=1

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1055&p_created=1061422883&p_sid=W73uV*Rj&p_accessibility=0&p_redirect=&p_srch=1&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9ODcsODcmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWNvcHkgYW5kIHBhc3Rl&p_li=&p_topview=1