Bad picture quality

its difficult to explain, but the picture seems to over lap frames, but then suddenly its as if it refreshes and is ok for a while then starts again? never had this before until i started using my cloud?

Are you talking about photographs or movies?

If movies, the Cloud has nothing to do with that.  It’s up to your display to decode and present the video, not the My Cloud.

If photos, what are you using to view them?