I tried to backup my My Cloud Home over the few months it had been in use. I didn’t succeed. All I managed to do was to manually double save relevant files into a pen drive.
My My Cloud Home device failed. I had my daily work files there. I had a really difficult time over the past weeks. Precisely what one would expect to avoid when purchasing what My Cloud Home advertises.
I had my device replaced. I am still expecting some sort of solution so this device is reliable for its purpose. I would appreciate any recent updates on this subject, since I really need to find a way to be safe, if I am to continue using it.
Anybody from WD Team could respond in this thread?
It’s up to community to point the problem but it’s useless to type if nobody responsible for development reads that. Mobile app for this device was a real disaster few months ago and this was upgraded… it seems then My cloud home is not an EOL product yet…??
Better functionality would bring new customers for sure… so simple…
I am not sure if someone related to WD is reading this, but I would appreciate it if I could get an update or indication on this matter.
I did receive the newsletter informing that the update including the USB backup feature was in progress, but I have not heard further. This is a relevant matter for me as a user, and it has already caused me quite a headache. Thanks in advance.
Hello Vincent, great to hear things are working well. Would you mind sharing how you got the update and the matter fixed? I do not seem to be capable of figuring this out. Thanks in advance. Best wishes.
Thank you, Vincet. Apparently, I am either not among the lucky ones, or I am unable to find the option.
I have restarted the Cloud home, checked on my mobile app, on my PC app, and accesing via Chrome, and the feature does not show up. Quite frustrating, I have to say.
If not too much to ask, would you let me know where the option is located in your case, and how (is it actually named “USB export”?).
Just to be clear, I’m about to acquire a WD My Cloud Home and I currently have a WD My Cloud. If I plug a USB flash drive or an external drive to the rear USB port of the WD My Cloud Home, would I be able to make a backup of a folder or the drive?
Thanks @v_borst for your help! I have set things up the same way that you have, have successfully copied all files from the my cloud home to the my book drive, and I have a couple of questions…
With the my book drive still plugged in to the my cloud home usb port, is there any way to view or access the files on the my book drive? Basically to just look and confirm that everything is there and working fine, and view the amount of storage still available?
Is there any way to set up automatic backups from the my cloud home drive to the my book drive?
If not, and I manually backup all files each time, will it overwrite or skip the previous files copied? Or will it duplicate everything copied over, causing multiple copies of everything?