BackUp Software Won't find USB 3.0 Thumb Drive


I simply want to write a back up of a single Folder on my WD 4TB Drive to a connected USB 3.0 thumb drive.
The back up software won’t find the connected USB 3.0 thumb drive.
Is this a problem on my end, or is the software not capable of finding a thumb drive connected to a USB port?
thank you


I doubt the software supports the thumb drive. i would suggest manually copying the file you want backed up to the thumb drive.


Thanks for the reply. Those were my thoughts as I tried over and over for the software to recognize the drive.