Backup recovery on cloned hard drive


#1

Hello everyone. I was trying to backup my old mechanical disk on a new one
(they’re the same model, same size, same name and disk letter on
windows, basically it’s a clone, I’ve got it because the old one broke and it was on warranty), but it won’t allow me, giving me the
error “cannot find the partition selected for the backup”. I’m using
Acronis true image WD edition. Here’s the link for the error: https://kb.acronis.com/content/14300. It tells that I can “edit the existing task and point it to a new valid location”, but I don’t know how to do that.


#2

Hi,

As a recommendation, contact WD Support for direct assistance on this case.

WD contact info:


#3

Thank you very much!