Xtrap
January 2, 2013, 7:01pm
1
Hello, first of all I apologize for my bad English.
My language is French, I see a problem with accents during backup (restore point) in the external drive that hosts the files.
Here is a screenshot to see the problem:
> On the left, the original file (MyBookLive) the right folder inside the external hard drive (backup).
Thank you for reading and hope that this is corrected in a future update?
Good luck and good day!
Note: I said that I use the backup system internal WD MyBookLive automatic mode.
Xtrap
January 3, 2013, 6:55pm
2
Person interested in my message? Not even someone from the team WD?
thank you
I guess that you were using safepoint? Be sure to have the latest firmware update installed. If the problem continues, I recommend you to contact tech support directly since WD doesn’t respond directly on the community.
http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
1 Like
Xtrap
January 5, 2013, 1:54am
4
Hi,
Yes I use safepoint (automatic backup every night). I also have the latest update: MyBookLive 02.32.05-046: Core F / W
Thank you for the link, I’ll try to contact support French. However, you could still pass this bug to the team?
Thank you.
I’m a normal user like U. :wink:
Xtrap
January 6, 2013, 10:27am
6
I did. WD staff person does not participate in this forum? If this is the case, it is strange how the process …
They do, but the forum is mostly for interactions between normal users. If you really need tech support, it’s better to contact them directly.
Xtrap
January 9, 2013, 9:14pm
8
WD Technical Support is clearly not fast. Already 4/5 days I wrote using the form and no response.
