Backup Destination Cannot be Authenticated - HELP!

Hi there

Even though when I log into my WD Smartware it says I am connected to my Dropbox account and I have logged out and in several times, I keep getting the above message. I know my account it correct and the smartware connects to it, but I can not back up to it.

Any ideas anyone? I have My Passport Ultra and am running Windows 10.

Many thanks in advance


Can you please try to download the latest version of the software from the WD Support site. If stills the same, please contact WD Support for direct assistance on this case.

WD contact info: