I am running a My Passport Elite for regular backups in Windows 10. I previously had an outdated version of the WD SmartWare. Attempting to use the “update software” in the Smartware package itself opened a webpage with a “500 error”.
I searched the Western Digital webpage until I found what appeared to be the correct file to update - WDSmartWareInstaller_220.127.116.11. I installed the new software, but rather than update the existing software, it seems to have entirely written over it, which has resulted in the the data that has already been backed up to the drive being unrecognised by the software - it’s listed in Smartware as “additional files”.
The data still appears to work fine - I can access it via explorer with no issues
I’m wondering whether there is any way that I can re-link the new software to the existing backup, or whether I’m going to need to wipe the drive and start an entirely new backup?