Backup/connecting usb hdd makes my device not responding

I have tried to backup my device to usb. I noticed the following each time I try to do so:

  • My wd my cloud ex2 becomes irresponsive and not accessible though he webpage

  • The shares names are not copied in full i.e movies becomes ovies on the usb

Every time I do this I have to unplug the cloud and unplug the usb then turn it back on in order for me to open the webpage.

I need to restore the ex2; what should I do to backup my files.


What drives are you connecting to the EX2?

Please see page 66 of the user manual for detailed information about the supported file formats for the USB drives.