Backup and retrieve options are grayed out


#1

when I shut down or restart my computer. The WD smartware icon appears but the backup and retrieve options are grayed out. I have to unplug my passport, plug-in. Then my computer recognizes it. Am I missing an option or setting?

Win 7 64 bit


#2

The drive should work at start-up with Windows 7, however, you may have something on your system (Bios, start-up items, etc.) blocking the drive from being detected by the Windows Logical Disk Management service.  I would test this drive on a different system, although this is likely not a problem with the drive.  If the drive works fine on a different system, it will be a problem with your computer.  This problem, is not cause for alarm, and does not mean that the drive is failing :smiley: