Backed up volume list not recognised

WD External Drives WD Portable Drives
1

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I’m attempting to retrieve backed up files to a new computer.
My passport is recognised and I can navigate to the files in explorer but the back up volume is not recognised when I try to retrieve them through Smartware.

Any ideas for a solution?

2

Hello MCANNON,

I will suggest you to download or check your computer for the WD Backup software as backed up data of WD Backup software.