Back up does not start

Hi, i haven’t used my passport in about a year, but it says there are no updates available.

When everything is going along just fine, and I tell it to run backup, nothing happens.

I have let it sit for over an hour, and nothing is being backed up. Any ideas?

Hi and welcome to the WD community.

If you are using Smartware to backup your files, be sure to download the latest version. Check the links below. 

Smartware download

How to create a category backup using WD SmartWare