AVI, MP4, MKV, MOV and more not playing on WD TV Live

I’ve searched and searched and tried so many convertions I’m now lost as to why nothing is playing on the box.

I have some Video’s from my FLIP video recorder as well as my iPhone.  I tried playing the MOV files that come off them but they don’t work.  I tried converting them with handbreak as per settings on this forum and they aren’t working.  I do have some avi, mp4 movies that I got off the internet and they work fine, but I can’t get any of my own video’s to work.  I downloaded MediaInfo as may of the forums suggest it to get info.  I will post a couple of the vidoe’s I’ve converted and I’m hoping there is an error somewhere as to why none of them work. 

Thank You.

Try 1

General
Complete name                            : C:\Users\Ashley\Pictures~VIDEOS~\PPlus and Racing\NEW CONVERTED\Brian Racing 2 Good-1.m4v
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42
File size                                : 1.93 MiB
Duration                                 : 17s 183ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 940 Kbps
Recorded date                            : 2011-06-11T10:47:32-0600
Encoded date                             : UTC 2014-04-22 02:29:37
Tagged date                              : UTC 2014-04-22 02:30:14
Writing application                      : HandBrake 0.9.9 2013052900

Video
ID                                       : 1
Format                                   : MPEG-4 Visual
Format profile                           : Simple@L1
Format settings, BVOP                    : No
Format settings, QPel                    : No
Format settings, GMC                     : No warppoints
Format settings, Matrix                  : Default (H.263)
Codec ID                                 : 20
Duration                                 : 17s 152ms
Bit rate mode                            : Variable
Bit rate                                 : 805 Kbps
Maximum bit rate                         : 1 530 Kbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 29.970 fps
Minimum frame rate                       : 28.571 fps
Maximum frame rate                       : 31.579 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.029
Stream size                              : 1.65 MiB (85%)
Writing library                          : Lavc54.35.0
Encoded date                             : UTC 2014-04-22 02:29:37
Tagged date                              : UTC 2014-04-22 02:30:14
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 17s 183ms
Bit rate mode                            : Variable
Bit rate                                 : 132 Kbps
Maximum bit rate                         : 159 Kbps
Channel(s)                               : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Stream size                              : 277 KiB (14%)
Encoded date                             : UTC 2014-04-22 02:29:37
Tagged date                              : UTC 2014-04-22 02:30:13

This is the Origional File

General
Complete name                            : C:\Users\Ashley\Pictures~VIDEOS~\PPlus and Racing\NEW CONVERTED\Brian Racing 2 Good.MOV
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt  
File size                                : 22.3 MiB
Duration                                 : 17s 123ms
Overall bit rate                         : 10.9 Mbps
Recorded date                            : 2011-06-11T10:47:32-0600
Encoded date                             : UTC 2011-06-11 16:47:32
Tagged date                              : UTC 2011-06-11 16:47:45
Writing application                      : 4.2.1
Writing library                          : Apple QuickTime
Model                                    : iPhone 4
Make                                     : Apple
com.apple.quicktime.make                 : Apple
com.apple.quicktime.creationdate         : 2011-06-11T10:47:32-0600
com.apple.quicktime.software             : 4.2.1
com.apple.quicktime.model                : iPhone 4

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Baseline@L3.1
Format settings, CABAC                   : No
Format settings, ReFrames                : 1 frame
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 17s 123ms
Source duration                          : 17s 152ms
Bit rate                                 : 10.8 Mbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Rotation                                 : 90°
Frame rate mode                          : Variable
Frame rate                               : 29.970 fps
Minimum frame rate                       : 28.571 fps
Maximum frame rate                       : 31.579 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.392
Stream size                              : 22.1 MiB (99%)
Source stream size                       : 22.1 MiB (99%)
Title                                    : Core Media Video
Encoded date                             : UTC 2011-06-11 16:47:32
Tagged date                              : UTC 2011-06-11 16:47:45
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 17s 123ms
Source duration                          : 17s 160ms
Bit rate mode                            : Constant
Bit rate                                 : 64.0 Kbps
Channel(s)                               : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Stream size                              : 134 KiB (1%)
Source stream size                       : 134 KiB (1%)
Title                                    : Core Media Audio
Encoded date                             : UTC 2011-06-11 16:47:32
Tagged date                              : UTC 2011-06-11 16:47:45

This is a second try and changing a bit of Settings.

General
Complete name                            : C:\Users\Ashley\Pictures~VIDEOS~\PPlus and Racing\NEW CONVERTED\Brian Racing 2 Good-2.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42
File size                                : 7.08 MiB
Duration                                 : 17s 183ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 3 455 Kbps
Recorded date                            : 2011-06-11T10:47:32-0600
Encoded date                             : UTC 2014-04-22 02:33:12
Tagged date                              : UTC 2014-04-22 02:35:06
Writing application                      : HandBrake 0.9.9 2013052900

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4.0
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 17s 152ms
Bit rate                                 : 3 324 Kbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 29.970 fps
Minimum frame rate                       : 28.571 fps
Maximum frame rate                       : 31.579 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.120
Stream size                              : 6.80 MiB (96%)
Writing library                          : x264 core 130 r2273 b3065e6
Encoding settings                        : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=2 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=6 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=300 / keyint_min=30 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=20000 / vbv_bufsize=25000 / crf_max=0.0 / nal_hrd=none / ip_ratio=1.40 / aq=1:1.00
Encoded date                             : UTC 2014-04-22 02:33:12
Tagged date                              : UTC 2014-04-22 02:35:06
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 17s 183ms
Bit rate mode                            : Variable
Bit rate                                 : 132 Kbps
Maximum bit rate                         : 159 Kbps
Channel(s)                               : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Stream size                              : 277 KiB (4%)
Encoded date                             : UTC 2014-04-22 02:33:12
Tagged date                              : UTC 2014-04-22 02:35:06

Hi, before anyone can really help you, we need to know exactly which device you have.  You posted in the WDTV Play forum, but your message headline refers to the WDTV Live.  These two devices are quite different from one another, and until we know which one you have, can’t help much more right now.

I can say I believe that your MOV and MP4 files should play fine without any converting with Handbrake, because they are in a format my WD unit (Live Plus) can play, as is.  The only time I need to use Handbrake is to convert videos from one format to another (e.g. ISO disk image to MKV, or MKV to M4V/MP4).  This is not the case with your videos, they are in a playable format already.

Can your video files play on your computer, and which program are you using to play them there?

@MiniMom24

 

1st thing to try … remux with MKVToolnix (yes it accepts mp4 files … not sure about m4v, but give it a try … it will take less than 30 seconds … no video quality loss … file container output will be mkv which is fine)

 

http://www.videohelp.com/tools/MKVtoolnix

 

Failing that … Can you film a short video of a few megabytes in size … (on your IPhone and Flip)

and upload the files to a filehost so we can download them and try on our devices ?

eg. Mediafire (takes a few minutes to sign up for free)

https://www.mediafire.com/

then we can download and try … and try to figure out what’s going on and try and solve it for you :neutral_face:

as a handbrake suggestion …

try “constant framerate” and select “Avg Bitrate (kbps) : 5000 and tick the 2-Pass Encoding box” 

as a test.