Automatic software update error "Unable to connect to the remote server."

[Tom_Concolino]

Having this problem whenever there is a tray notification that an update and eventually receive this error.

[lluna]

Hello there, welcome to the community.

Maybe your firewall if blocking the smartware, have you checked on your firewall settings?, you can also download the update from WD’s site.

[Tom_Concolino]

No, that doesn’t appear to be the problem as I have added WD Smartware to the allowed pass thru firewall program list.