Autobackup of photos stopped working

I have recently bought a WDMyCloud 3TB device.
I have been through the setup procedure to set up autobackup of my iPhone photos having installed the app.
I can see all my files on my phone.
Initially the app backed up all the photos from my phone to a folder I created.
Since then no photos have been backed up.
I set a new folder and repeated the procedure for my ipad.
The photos backed up as they should, but each time I take a photo with my iPAD it updates into my WD folder as I think it should also do off my phone.

Why is the iPhone not backing up photos as they are added.

I have been through the procedure again.

I have switched off the system, and back on.

I have even created another folder to try to run a new backup again, but nothing has been backed up to this new folder at all.

What am I not doing?

What can I do to fix this issue please?


Hi Dave1510,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

I already have a case open, but they are asking about my isp and router.

It looks as if it may be a permission issue


As an update to this issue, it seems to have resolved itself.

I changed the destination to the root public folder, and it worked OK.

I put destination back to the previously created folder, and nothing got backed up.

I then created a new folder in the public root folder, and the backups restarted to this.

Don’t ask me why, but it’s working which is the main thing.


EDIT - shouldn’t have said anything, as now seems to have stopped working again…:frowning: