Auto Backup Photos & Video Duplicates

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I had to recreate a user account and now some of the photos/videos are being backed up 2xs with a (2) in the filename (example IMG_6589 (2).JPG). Is there some way to reset the photo auto back to stop doing this in my CameraRoll Share?

Additionally file IMG_6581.JPG keeps appearing in my My Cloud CamerRoll? The file is not an actual JPG because I can’t open it. I delete the file but it keeps reappearing in the Share dispite not being in my actual CameralRoll on my iPhone.

2

Hello,

Since you recreated the account, when you log in to the WD My Cloud mobile app it recognizes a new backup configuration.

If you still have all the photos and videos on your phone, I recommend you to delete them from the My Cloud share and start a new auto backup.

3

Thanks for the reply Hamlet. Yes I deleted all 700 photos and videos but it still added some 17 dupes. I think I will delete the duped files in the share and rename the files w (2) in the name and play it by ear.

Regards,
Danny