Attempt to manual firmware udpate: stuck at 'Importing File...' forever

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi WD community,

I am running a WD Clound EX2 8TB - I wanted to update to the latest firmware:

  1. Attempt: Automatic update: nothing is happening

  2. Attempt: Downloaded the firmware file and extracted it, manual update but then stuck at ‘Importing File…’ forever and nothing is happening.

I tried a reboot as well as a shutdown and repeated, nothing seems to get the firmware update going

Any advice?

2

Hi and welcome to the WD community.

We Have passed this along to support.

3

Hi WD Community,

this is a follow up to my Firmware question:

It seems that I can perfectly access my EX2 via the Dashboard (everything looks healthy). I can also start the WD App on my Mac and access the EX2 but as soon as I want to create e.g. a folder I get an error message and the folder is deleted. I can still browse all my data on the drive in the Mac App. But by contrast, I also can not access the EX2 via the Mac Finder, although it show up in my shared drives.

The only thing I can think of is the OSX10.9.5 upgrade I did a week a ago, is there any way these things are connected? DO I have to update anything or did the OSX10.9.5 break anything? This might also explain why the firmware update is not working, did I somehow lost rights to write/access the disks?

Any advice

4

Another follow up:

I was able to mount the MyEX2 under Mac10.9.5 and access my ‘Public’ folder. But when I try to create a new folder I get the following error:

The operation can’t be completed because the disk “Public” is full.

My Dashboard reports that I have 3.34TB of free space, which is pretty accurate.

Any ide what is going on???

5

Same issue mentioned in the first post with my EX2. Any ideas?