As suspected

[fhall1]

…the returns seem to be in…the 1+ year wait for the “magical” new firmware to end all firmware for the Live and Live+ [Delete] breaks and/or degrades more than it fixes (once again - same as any of the last 5 or 6 firmware updates).

Does WD have any test boxes set up with real life connections to things?  The spinning wheel loop of death should have been an easy one to test for since it seems almost everyone is experiencing it - except the WD testers.  Five minutes to load an MKV?  What does WD use for test files?  A 100KB sample?  “It loads - we’re good - MKV check”

This is just too ridiculous…[Deleted] “WD is happy to announce our latest firmware update…”.  Bet they aren’t as happy now.

[ragdexx]

Not sure what is happening but not all the users are getting the same issues… try doing a factory reset on the media player.

[RealZeon]

or try reading the forums for details of how to roll back to a previous version