Are there more detailed log files?

I have set up FTP, and I can log into it using my laptop. I am trying to set up a Reolink camera to use FTP to connect to My Cloud. The error message on the device is “454: Connection failed. Please check your network connection.”

When I log into My Cloud and click Settings > Utilities and click the View Logs button it shows successful logins. It doesn’t show failed attempts. Is there a log file that will show this information? I’m hoping that I won’t have to SSH into My Cloud.

Hi @SGoodman,

Please refer to the article How to Configure FTP Downloads App on a My Cloud:

If further assistance is needed, please open a case with our support team at the following: