Arcus Milestone lost license (wd mycloud ex2Ultra)

Hi you all i have a strange problem on my wd mycloud ex2Ultra
I have only 2 cameras attached and still i cannot see them anymore and get the message that the license has expired.

I tried to remove the app from the wd completle and reinstall but that does not work, i get instantly my cameras back but still the message that the license has expired.

I rather do not want to do a factory reset becausse of all my data.

does any of you have a solution.

Tnxs in advance

Hi wvdbroek,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support.

did this already they send me to milestone and milestone send me back to WD So …

Ok i got rid of this piece off … i was lucky to get a full refund after 3 months and i now bought the synology ds216play. hope this is a better solution for me !!

WD Support is really bad for such a big company !!

I have the same problem. WD send me back to Milestone and visa versa many times. I opened several cases but without succes. Arcus Software is simply not supported anymore. Very bad communication from WD, misleading advertising and awefull support. Now I am stuck with a NAS (MyCloud EX2Utlra) that can’t store IP camara’s at all.