There might me a post for this issue here but I was unable to find for my issue. Due to number of reasons part of my files were trapped in My passport and WD support said it would not be possible to restore them bc I used Windows back up tool once so I just erased My passport to clean it up. Then I was following instruction in WD manual - Knowledge Base Answer ID #5419 for information about downloading and restoring the WD SmartWare software I did not have a luck to restore it. On final step I was trying to run WD SmartWare and I am getting message- Application not started from drive. I downloaded update and still no luck. It is also shown instead of My passport K: drive - New Volume K:. Any suggestions? Thank you.