App Crash Explorer. exe - Trouble with Windows Desktop!

Hi, after installing the WD MyCloud Desktop App for Windows I have to fight with several Appcrashed of explorer.exe

This is the same on all Win7 64 Bit systems I have (3 different ones with very different software packages installed).

After uninstall the effect is gone - but I need the app for Windows.

Does someone has a hint?


  Problemereignisname:	APPCRASH
  Anwendungsname:	Explorer.EXE
  Anwendungsversion:	6.1.7601.17567
  Anwendungszeitstempel:	4d672ee4
  Fehlermodulname:	ntdll.dll
  Fehlermodulversion:	6.1.7601.18247
  Fehlermodulzeitstempel:	521eaf24
  Ausnahmecode:	c0000005
  Ausnahmeoffset:	0000000000053290
  Betriebsystemversion:	6.1.7601.
  Gebietsschema-ID:	1031
  Zusatzinformation 1:	9ace
  Zusatzinformation 2:	9acef57b186478064640cfa0c32a79a7
  Zusatzinformation 3:	55c8
  Zusatzinformation 4:	55c85d4ebc8b156e1742c55f379a5fe9

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Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

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I already did this and opened an official support case. No reaction. Unfortunately! WD please help…


You are not alone in the world.

I have the same problem since the end of august 2014.

Explorer.exe APPCRASH and other … delicate things.

Planet Earth is currently calling wd !

See link for a description of my problems (in French):