WD Community

Anyone else experiencing frustrating instability issues lately?

I have a had a fairly good run with my Home Duo 2T for quite some time, but over the past month the device will randomly go offline. Requiring a hard restart using the power button at the rear of the device. I usually need to do this every couple of days.

I also noticed that when I am copying files to the device it will lock up and then go offline.

The software states 7.16.0-220, I am not sure when this was pushed to my device but I suspect this version has some issues.

I have been putting up with this instability for about one month and expecting their poorly communicating new set of software will be a high improvement and correct things.

Hi @Richw69 ,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.