Anyone else experience WD RMA service loss of drive?

So I shipped my defective wd green nvme ssd back , it was signed for and received on july 1st. After multiple attempts at getting an update from customer care , I finally learn that they lost the drive.

“We understand your concern and we would like to inform you that as per the (tracking number) the drive was delivered on Friday, July 01, however, due to some internal error the drive was not received. The case is under review and once it is resolved, the defective drive will be received under the RMA and the replacement drive will ship against RMA#”

Anyone else experience this?. Am I just getting the runaround until I give up and buy another drive?
Definitely won’t be WD if this warranty service keeps up like this. Seems like they could just ship a new drive while they attempt to locate the old one anyway since I doubt they are going to attempt a repair on a 1tb ssd.

Hi @JoshH22,

Please contact the WD Technical Support team for the best assistance and troubleshooting: