Antivirus Essentials: Hangs on Installation

For those of you experiencing the download process hanging anywhere between 0% and 98%, we are currently investigating the issue.  

However, after getting out of the hanging, you can download and install the software package manually.

How to manually download and install the Antivirus Essential:

  1. Open a Web Browser
  2. Copy and paste the URL path depending on yourWDMyCloud model.> My Cloud EX2

My Cloud EX4

My Cloud Mirror

  1. Save the file to your local PC
  2. Login to the WD My Cloud WebUI and navigate to the Apps screen
  3. Click the + to “Install App”
  4. Click “here” to Install the app Manually
  5. Select the downloaded app
  6. Click “OK” to install the app manually

That did the trick, thank you!

doing that now opened a case and then checked here,   Ill go close the case…  thanks