Annoying: My Cloud Disconnects in the middle of streaming

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I recently bought WD LiveTV, it was a piece of [Deleted], I returned it and vowed to never buy a WD product. When My Cloud 4 TB was out, I decided I will try it and give WD a chance. It was working OK until yesterday disconnedted twice while streaming a  movie. Very annoying because after I off/on TV, the drive was visible but I had to restart the movie from the begining. Frustrating and inacceptable.

I’d like to know: why does the device disconnect from the internet? What to do to prevent this? I checked the firmware, all os OK. Can we trust WD products? Is MyCloud another WD piece of [Deleted] device? Should I return it?

Please anyone here and WD tech support: do you have a solutionfor this?

I am on Mac, Samsung Smart TV, Linksys router.

2

Go into the Twonky advanced settings and set “Restart on NIC changes to” to OFF  (unchecked.)

Save the configuration.  See if that helps.

3

Thanks. 

“Twonky advanced settings”

where is that? I checked on Dashboard.

4

Surf to the IP address of your Cloud and add :9000 to the end of the URL.

Like 

http://10.0.0.50:9000