Android app can't connect over internet, only WiFi


I have a My Book Live 2TB, but I can’t get the “WD Photos” android app to connect to the MBL over internet. It connects and fetches images just fine over LAN with WiFi on the phone, but when I turn off WiFi on the smartphone and try to connect I get the error message “Unable to access device”. Although mobile data is activeted and “internet” works.

What is wrong?

Fixed! Reset remote access.


Thanks for sharing your solution as this might help other users.