An error was encountered loading the page


#1

Hi,
I logged in WD support portal at https://westerndigital.secure.force.com/ind/ID_Login,
and all I got were errors:

An error was encountered loading the page.
An error was encountered displaying registered products.
An error was encountered displaying the country region.

Any solution? Thank you.

P.S. I’ve tried different browsers: IE 10, Firefox 40.0.2.


#2

Where are you getting to that link from?  Can you post a screen capture of the link you’re clicking on?

This is the link you should be using:   https://westerndigital.secure.force.com/ind/ID_Home


#3

From my favorites, it redirects to https://westerndigital.secure.force.com/ind/id_home finally.

I also visited:
http://www.wdc.com
→Support
→WD Support Portal
https://westerndigital.secure.force.com/ind/id_home
Sorry, the same problems.


#4

Are you still getting an error with those pages and, if so, what version of browser are you using.


#5

I tried both IE10.0 and Firefox 41.0.
I also called for General Support (Taiwan, 0800-225 593, +886-2-8723 1298), and a month passed, no reply.


#6

You’ve been escalated.  So, let’s see what support can do to help you.


#7

I check progress every month, WD SUPPORT always replies “we will contact you IMMEDIATELY.”
However, it has been three months, still no solution.


#8

I’m looking into this right now. We’ve already pushed this to your regional support team and will continue to follow up until they have talked to you.


#9

I see that they resolved your issue. I’m glad everything is okay.


#10

Thank you for your attention.
They suggested that I create an new account, and re-register all my in-warranty products.
Now the old account is dormant and the new one is normal.


#11

i also get same problem, the problem came after i insert phone number on ACCOUNT! PLEASE HELP TO FIX THIS


#12

On Oct 29 I did the same thing as mazvi. I entered a phone number in the Support Portal Account area. That’s the only information that was added. I clicked the Submit button and it threw me into a window that showed “An error was encountered loading the page.”. “An error was encountered displaying the most recent activities.”. I tried a refresh, deleting all the cookies, and even tried to view my account by logging in through another PC I have. Same error message. It Looks like someone at WD needs to look into this problem.


#13

@OleJack

Sorry, I just saw this. Are you still encountering errors loading the page?


#14

Yes, I just tried it again. Same error message.


#15

Can you give me the exact full link you’re using? Just copy and paste the url here.


#16

I Started with this URL:
https://westerndigital.secure.force.com/ind/id_home

I Clicked on “Account Information” and it sent me to this URL: https://westerndigital.secure.force.com/ind/ID_UserProfile

with error message “An error was encountered loading the page. An error was encountered displaying the most recent activities.”


#17

Where did you get the first URL from? Because the link below is the new URL for the customer support portal.

https://westerndigital.secure.force.com/ind/?lang=en_US


#18

I first went to the main WD page “www.wdc.com

I then clicked on the “Support” link on the upper right.

This took me to “support.wdc.com

On this page there is a “My Support” drop down menu. I selected “My Support Portal” This link takes you to “westerndigital.secure.force.com/ind/id_home” when you are logged in.

From this page I clicked the “Account Information” link. The first time I did this it showed fields containing my profile information. All I did at that time wasto add a current phone number. When I pressed the “Submit” button it threw me into the https://westerndigital.secure.force.com/ind/ID_UserProfile containing the error message. It has been that way every time I attempted this since.


#19

Huh, I did everything you did in the exact order you did it, and all that I got was the phone number saved to my account profile.

Can you post a screen capture of the process that includes the entire browser you are using? Also, what browser and OS are you using? I’ll look into this more tomorrow.


#20

The problem happens with Windows 7, Windows 10, and Ubuntu Linux 12.04. Browsers are: Firefox 49.0.02 and Windows Internet Explorer 11.