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WD External Drives External Drives for PC
#1

For three days now, it has been impossible to create a request for the helpdesk, to follow up on an RMA.

A WD 2TB Element drive, purchased in March, and used only sparingly, is failing. It won’t show up as a USB peripheral any more.  Trying to contact the WD helpdesk, after creating an RMA is impossible, with the website displaying

“An error was encountered during knowledge base search.”

#2

Welcome to the Community.

Have you tried using different Internet browsers? If so and the website is still unable to allow you to process an RMA, then maybe you should try contacting WD’s Technical Support about this. You can do so by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp