Almost brand new 1tb My Passport.... Win7 does not recognize!

WD External Drives WD Portable Drives
1

Hi all

Purchased a MyPassport 1tb in early January. 

After using it without problem for two weeks, the drive is now not recognized on two Windows 7 machines. 

I can see the drive in Device Manager under ‘WD SES Device’. 

In Disk Management, I am prompted to Initialize disk (‘You must initialize disk before Logical Disk Manager can access it’). I am then told ‘The request could not be performed because of an I/O device error’. 

Below is what appears in Disk Management:

I have run Test Disk and it does not see the drive. 

Any help would be appreciated. 

2

Try a different cable. Make sure connecting direct to the computers back usb port

Replace if same issue