Hello WD Help4All –
I just got off the phone talking with a very nice man from WD support. He sent me an email yesterday (presumably because of this post) and we scheduled a phone call. He called me at the number I supplied and the time I provided.
The support person held my hand while we tried to reset, using the hardware reset process (paper clip on back of drive). My device just sat there and looked at us (an occasional blink, but not much else). I even tried unplugging and then repowering. I can’t access the dashboard.
End result?? The folks at WD will send me a new drive and set up a time when we can talk on the phone so they can help me set it up. Then I will send the old one back in same packaging.
Thank goodness I have a Safepoint backup of my drive. Anyone who uses this device would be well served to use a surplus USB hard drive to back up the MyCloud drive for just this kind of situation.
Am I pleased that I will have to go through all of thse hoops becasue of a flippin’ firmware upgrade? No. But WD is doing what it reasonably can to resolve the problem and make me whole again. I can’t complain; this is good, PRO-ACTIVE customer service.
So I say thanks to the people at WD and I do offer up my humble kudos to them for their efforts on my behalf.