I recently purchased two Alienware M17x R4 notebooks and immediately see I have problems with the Western Digital Hard Drives. My 3.0 USB MyBooks are only reading at USB 2.0 speeds when plugged into the USB 3.0 ports. Also, I have to uyse a USB hub either 2.0 or 3.0 hub in order for the MyBook Essential 3TB HDD to remain “connected” and usable. I believe I have updated all of the firmware and drivers available. I have warranty, but it seems there is a lot of information about conflicts and recommendations to update drivers, and that neither dell nor WD want to address this problem. There is apparently a motherboard circuittry issue with teh ASlienware machines that is not compatible with the WD drives?
I own 5 Dell XPS machines and like I said, I just bought two Alienware machines. My company owns umpteen WD MYBook hard drives and I am really, really upset that the 3.0 USB ports don’t work at 3.0 USB speeds and I am unable to use 3.0 USB HDD’s without using a powered hub, and still… NO USB 3.0 speeds!