Again with Netflix

WD Legacy Products WD TV Live Hub Discussions
1

I’ve seen multiple threads on the boards about this, but none with recent updates, so either I’m missing the answer or the community has given up on this problem.

Symptom:  Netflix freezes loading a program after about 25%.  This almost *never* happens from the autoload when it automatically launches into the next episode in a series (what an aggravating feature that is!).  But it almost *always* happens if we stop a program and before it ends and launch something new.

I can exit back out to the main menu, and Netflix will load normally for one program again (although the response gets a bit sluggish) but the problem will return immediately after that.

I can reset the box with a cold boot (unplug and re-plug) and it will behave a bit better for two or three programs but then the problem returns.

I have the latest firmware - at least, there is no alert telling me a firmware update is waiting.

We do not get similar behavior using Netflix on our laptops.  We’ll have a WII setup soon and I’ll be able to compare on that.

Thanks for any response on this.

2

Hello,

Try resetting the unit with reset button located in the bottom part of the media player.

Check the instructions below…

http://wdc.custhelp.com/app/answers/detail/a_id/3646/session/L3RpbWUvMTM1NTQyMjI4NC9zaWQvNWs0a3JGZGw%3D

The only thing is that on your hub the reset button is on the bottom part of the media player

1 Like
3

Thanks very much - giving that a try tho I’m not sure why that would be more effective than cycling power.

I won’t mark this as Solved until we get improved behavior for more than a few days.

 - Rob

4

Because a reset is completely different to cycling power.

5

Sorry to ask a question off topic but does a reset clear the content on the HDD ?

Also I have only just purchased a WD Live TV Hub and it does not have Netflix ??? am I doing something wrong with the setup ?

Thank you in advance for your help.

6

leemanton wrote:

Sorry to ask a question off topic but does a reset clear the content on the HDD ?

 

Also I have only just purchased a WD Live TV Hub and it does not have Netflix ??? am I doing something wrong with the setup ?

 

Thank you in advance for your help.

No, a reset doesn’t erase files from the HDD.

  have only just purchased a WD Live TV Hub and it does not have Netflix

Where do you live?

7

Thank you for the swift reply.

I am a UK resident and I thought (maybe mistakenly) that Netflix and Blockbuster were on this device.

Don’t get me wrong I think its a great product and I am enjoying using it.

8

I believe that Blockbuster is no longer on any WDTV device.   That service was discontinued quite a while back.

NetFlix is not available on the Hub in the UK.   It’s only available on the Hub in US/Canada.

9

Thank you for the reply / update.

Good to know. Fast responce.

This looks to be a great forum btw !