After reinstalling Windows 8.1, I'm locked out of My Book Essential. How can I access it now?

It said I attempted to get in too many times, trying to unlock it. Then said to unplug My Book from my computer, stop it, restart it, then plug back in. this solution did not work. I am a writer. My work is on there. Please tell me how to get back into My Book Essential.

Hello LilaLP,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en

I did contact them. They couldn’t help at all.
I need my book files. help!

Hello LilaLP,

I was able to locate your case with us, Your case have been escalated and you should receive a call back from level 2 agent regarding the issue soon.