After OS 5 update v5.16.105 >> Anti-Virus download button failed to work

Hi WD Support,
is the bug known ?
EX4100 > My Cloud Dashboard → Apps → Installed APPS → AV Essetials download icon don’t work …
? Is there a solution / bypass in place to download the current anti-virus program update ?

thanks thomas

@crucifix Please help me to create a support case
also include the screenshot from the issue that you have.

Meanwhile I would recommend to check the issue with different browser or computer since I couldn’t reproduce the issue.


Hello htb, I just checked my EX4100 and PR4100. The intersting thing is that the 1 Update Pending Icon was now visible on the APPS tab screen. Last time I tried to update the icon didn’t appear on top left area of the screen wasn’t visible!
The reported problem doesn’t exist anymore.

Just for reference information:
access by PC: WIN Pro 10
Browser: Firefox 92.0 64Bit
I checked the AV topic for update on the OS versions 5.16.105 and 5.17.107, the update ran without any troubles.