After new release WD my cloud not accessible

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

After the new release I can only access WD Mtcloud for the first 4 minutes. I then receive the error message WD Mycloud is not accessible. Local documents are available.

I have posted questions previously that contains all my router information LED, lights on the back of the device etc.

Any help is appreciated.

2

I would do a system only restore. A bit a shot in the dark, I admit.

3

Thank you. If I do a system only restore does it wipe my WD my cloud? Thank you again

4

No, it saves all of your data. It turns all shares into public shares and does away with all passwords. I just did a system only restore last night at the suggestion of WD support. It didn’t work. I had to reassign a static IP and set up the email alerts. Kind of like starting from a new drive that has all of your data still on it. 

 I emailed support back trying to find out why mine doesn’t work. It was fine up until a few weeks ago, around the time of the firmware update. What’s interesting is I was able to access the My Cloud from within my home network before, just not over cellular. After the system only restore, neither work.