After latest update i cannot close the audio files on my android 5.02 device anmore

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

after the latest update I cannot close audio files after playing them anymore. This is ony with my Samsung Galaxy tab S, with Android 5.02. On my PC und my LG G4 smartphone it works fine

2

Hi there,

In order to better assist you, could you specify the device you are using with your tablets and smartphones?

3

Hi Mark,

I am using a Samsung SM-T800 Tablet running on Android 5.02, an a LG G4
running on Android 6.0. My host IS a ASUS F555LA - xx on Windows 10.
I hope this will help.
Best regards
Johann

4

I’m actually referring to the WD unit you have, is this a Mycloud o a normal USB Mybook?

5

Hi Mark,
I am using a 4 Tb Mycloud.
Could It be a compatibility Problem of the WD musicplayer with android 5.02?
Best Regards
Johann

6

I doubt it, try disable remote access and re enable it again or to reset the unit to see if this helps, here is a link that might help you with he reset process:

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10432&lang=en

7

Unfurtunatly no Chang
Best Regards

8

What are the steps you take when trying to close the audio files?
Here are a couple of screen shots from my new Samsung Galaxy S6 that I just received yesterday. OS is Lollipop 5.0.2.

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After opening the first one and playing music if I want to stop I stop the music and then tap the Home button.

If I want to close the app I tap the Recent Apps button and then slide the My Cloud music app to the right and that closes it.

cat0w
USA

9

Tank you for the Info. My Problem is I don’t have the Homebutton anymore.
See screenshot.

Best regards
Johann
cat0w
March 3

What are the steps you take when trying to close the audio files?
Here are a couple of screen shots from my new Samsung Galaxy S6 that I
just received yesterday. OS is Lollipop 5.0.2.

After opening the first one and playing music if I want to stop I stop
the music and then tap the Home button.

If I want to close the app I tap the Recent Apps button and then slide
the My Cloud music app to the right and that closes it.

cat0w
USA

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