Advanced RMA was created on 15 of October but till now they did not send any replacement unit. After 2 months!
Support keep saying me there are problem in the ticket system and IT is fixing them. I work in IT, 2 months of problems on a productive environment for support management system is something not realistic and not acceptable. I believe the reasons are others and they are not told to me.
I reopened my case because since few days i can’t see anymore the further details related to my RMA but the case was closed again without providing any answer. In the same message I also wrote that I will not be at home from 18th dec till 12 jan. I have 30 days to send back the faulty driver once i receive the new one so i wanted to inform them that if they manage to send the drive in this time window i would not be able to send back in time the old one. No answer neither to this.
I find what is happening unbelieavable. The drive is used for Security Camera system.
In my life I have never faced a so horrendous RMA procedure. People, colleagues, stakeholders at work with whom I talk about this, can’t believe me because they think Western Digital is supposed to be a trustable and realiable company.
Is anyone else experiencing the same ?
