Advance RMA

Hi There 

Not sure if this is the correct place to ask this …

I recently completed an Advance RMA - under the understanding that I would be sent a drive whilst I sent the defective drive back to Western Digital.  The defective drive was received by Western Digital a week ago RMA Status now closed - the new drive is still has not been sent as far as I can tell. Case No [Deleted].  It says TBD for the tracking no.

Any ideas as to who I need to contact to find out whats happening with the new drive?

Many Thanks


Try contacting WD support

Hi ragdexx,

Many thanks for your reply. 

I have already tried that the day after they had received the HD - which is over a week ago.  Just sent in another one - maybe they missed it … :smiley:

Best Regards


Hi well as they need your credit card number you would need to phone them for the advanced RMA but that should have been setup before you returned the drive.