I have been enjoying my WD drives (4tb My Cloud and 3TB My Book Live), but I just tried to create a new folder within a folder I created within the Public folder on the My Cloud drive, and when I go to add a folder, it says I don’t have permission or access to do so. I tried adding it within the provided app they have you download, and it seems to work, but when I go to name the folder it just deletes it? What am I missing here? I have already created folders within the Public folder in the past, so I’m at a loss.
Strangely, when I go into a sub-sub folder within the Public folder, it will let me add a folder. So:
Public>>>Music>>>Can’t make a new folder
Public>>>Music>>>Subfolder>>>CAN make a new folder
Does that mean a support person will get back to me? It’s something with My Cloud because I have everything duplicated on the My Book Live drive I have, and it WILL let me add the folder in the equivalent folder there within the Public folder.
Everytime I’ve contacted support (very rare because I factory reset my systems often to prevent layers on layers of firmware updates) and requested a call back…they’ve been very good about it. Now that my issue is PATCHED, I’m in the process of making it fast again.